FAQ
General Information Overview
Common Queries
The order can be placed directly in the store by adding the selected products to the cart or by mail at [email protected]
Credit / Debit Card, PayPal, Klarna, Google Pay, Apple Pay
All our orders are dispatched within 24 hours of cleared payment, excluding weekends and bank holidays. The estimated standard delivery time is 1-5 working days.
Yes! You can save an item by clicking the heart button on the product to add it to your favourites list.
Delivery costs may vary depending on the selected service and delivery address location. You can find our shipping terms here
If no one is available to accept your parcel at the delivery address it can be left in your safe place, your neighbor or redirected to a ParcelShop. Please contact us directly with any additional delivery requests.
Yes, please choose the collect option at checkout, and our customer service team will advise when you order if ready for collection and the address of our distribution warehouse.
To request an invoice, please contact our customer service team.
We accept returns within 30 days from purchase. Please see returns policy here
If the payment was made and the order hasn’t been dispatched yet please contact our customer service team to request a cancellation.
Photos in magazines or the internet will not give you a realistic representation of full colour or features. Please keep in mind that our photos are taken in professional studio lighting, colours shown might also look different depending on the used screening device or different light sources.
Please review our complaints procedures here
Unfortunately, we are unable to provide different item sizes than those available. You can cut the trims to the size you need with, i.e. a hacksaw.
Anodised items got a matte finish.
Items might be cut with tools like Handsaw, we would not advise to use cutting disks or other tools that will raise the temperature which might discolor the trims.
Depending on the chosen floor trim, items can be self-adhesive or screw in type. The surface where the item will be installed should always be cleaned before installation. The exact guidelines recommended by the manufacturer are provided on each product packaging. If you have any additional questions, please feel free to contact us directly.
